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Online Store Return and Refund Policy
Bought a beautiful obsidian Olmec statue from them on Ebay. As soon as I saw it, I wanted it. Contacted Xavier and asked if he would put up a buy it now auction so I could buy it right then and he did this for me! Really nice guy, shipped it really fast and packed it professionally. 10 thumbs up! 10 Stars! Thanks Xavier! Great communication and friendly service.
- Dave Stephens
You are always welcome to return or exchange the products purchased at MoneyMan Pawn & Jewelry (www.mmpawn.com)
You have 15 days to decide if an item is right for you. The items must be returned to MoneyMan Pawn & Jewelry in the same condition and in original packaging unless returned as faulty or damaged.
Refund Options
We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition:
- Refund. We will return the cost of the item you spent to purchase.
- Exchange. We will happily exchange for another item of the same value.
- Gift card. We will give a Gift card equal to the cost of the item to be used on our site with another purchase.
Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for MoneyMan Pawn & Jewelry or for customers.
How to Return a Purchased Item
Please contact us at us at 941-727-0222 or email us at returns@mmpawn.com with the word “return” in the subject line and the following information:
Product:
Reason for return:
Gift card, exchange or refund:
Contact phone number:
Please bear in mind that all items are inspected on return.
After you have received a return authorization go to "Shipping the Returned Item"
Returning a Damaged or Faulty Item
We are sorry that you received a damaged or faulty item.
Please contact us at us at 941-727-0222 or email us at returns@mmpawn.comm with the word “return” in the subject line and the following information:
Product:
Description of Problem:
Gift card, exchange or refund:
Contact phone number:
Please bear in mind that all items are inspected on return.
After you have received a return authorization go to "Shipping the Returned Item"
Returning an Incorrect Item
If one of the items you received isn't what you ordered, please contact us at 941-727-0222 or email us at returns@mmpawn.com with the word "return" in the subject line and the following information:
Product:
Incorrect Item:
Gift card, exchange or refund:
Contact phone number:
Please bear in mind that all items are inspected on return.
After you have received a return authorization go to "Shipping the Returned Item"
Shipping the Returned Item
Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us.
The address for returns is:
MoneyMan Pawn & Jewelry
1608 53rd Avenue East
Bradenton, Florida 34203
The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.
What Happens Next
We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.
- Any returned item(s) will be inspected upon arrival.
- If the condition an item has been returned in is inappropriate (e.g. items have been tampered with or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.
- If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.
- If you paid by credit/debit card, we will refund the balance of your credit/debit card.
- If you paid using PayPal, we will refund the balance to your PayPal account.
- If you use a Gift card to purchase the returned item, we will refund the paid money to the balance of the credit/debit card or PayPal account (whatever was used) and will provide you with a new Gift card as, due to our internal rules, any Gift card can’t be used twice or more time.
Non-refundable Items
We do not refund the products that are not eligible for return.
Non-refundable (non-returnable) products:
- Coins, Medals, Tokens or Bullion
- “As Is” or “Clearance” items
We do our best to maintain the best accuracy of the non-refundable list, but the list may not include all applicable variants. For more information on product-specific return policies, contact our Customer care service at sales@mmpawn.com
Last Updated: 07/23/22